FAQ

You can login to the website by selecting the location of pickup from the main landing page, entering your Nestlé email address and password. Then press Enter to log into the eStore.

At the main login page, click on “Forgot your password?”. The page would redirect you forget password resetting page. Enter your official Nestlé email address for which the password needs to be changed. Enter Submit. You would receive a password resetting link at your email. From this link you can create a new password.

Click on the “contact” of main landing page where it says “In case of any query please contact”. You would be directed to the support of eShop team.

At the top right side of the eShop, click on “Log Off” and you would be taken to the main login page. You can select the right pickup store location from here and login to that respective eShop..

At the checkout page, there is a field that says “Discount code or gift card” enter your coupon/voucher code there and please Apply button. Your coupon/voucher code would be applied.

There could be two reasons for this, first, your monthly shopping limit has been expired. Please check with the shop assistant to verify your shopping limit. The second reason could be that you have not added “Packaging” to your cart. At the cart page, it gives you the option to either add a bag or a basket to your cart. You need to select one of these options to pack your package in. Once you do this, checkout option would be visible.

This means that the product quantity that you are adding to your cart exceeds the backend inventory. Kindly reduce the product quantity and try adding it to your cart.

Click on the “Contact Us” page at the footer, and you will be able to access the information of your pickup store manager.

You may email your shop assistant (contact information listed in Contact Us page) and ask for the cancellation.

From the footer of the eShop, under “My Account” click on “Order History”.

At the main login page, click on “Forgot your password?”. The page would redirect you forget password reset page. Enter your official Nestlé email address for which the password needs to be changed. Enter Submit. You would receive a password resetting link at your email. From this link you can create a new password. OR if you are already logged in to your account, from the Footer, click on “Forget Password” option under “My Account” and you would be taken to reset password pages.

When your order is ready, you would receive an email suggesting that your order is ready to pick-up. You may visit the store after receiving the email for order pick-up. Or you can directly contact your location's store incharge via email and ask about order status.

Contact Details of Store Incharge by Location:
Lahore Head Office: Shahbaz.mumtaz@pk.nestle.com
Karachi Zonal Sales Office: ali.raza2@pk.nestle.com
Sheikhupura Factory: Aamir.ilyas@pk.nestle.com
Islamabad Zonal Sales: Waqasali.manzoor1@pk.nestle.com
Port Qasim Factory: Zohaib.abdullah@pk.nestle.com
Kabirwala Factory: Muhammadimran.khan1@pk.nestle.com

Below are the store pick-up timings based on locations:

1. Lahore Head Office
Monday-Thursday: 11:00 am - 2:00 pm and 4:00 pm - 6:30 pm
Friday: 11:00 am - 1:00 pm and 4:00 pm - 6:30 pm

2. Karachi Zonal Sales Office
Monday-Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 1:00 pm and 3:00 pm - 5:00 pm
Saturday: 9:00 am - 1:00 pm

3. Sheikhupura Factory
Monday-Friday: 7:00 am - 5:00 pm
Saturday: 7:00 am - 3:00 pm

4. Islamabad Zonal Sales
Monday-Thursday: 10:30 am - 2:00 pm and 3:00 pm - 6:30 pm
Friday: 10:30 am - 1:00 pm and 3:00 pm - 6:30 pm

5. Port Qasim Factory
Monday-Friday: 2:00 pm - 4:00 pm

6. Kabirwala Factory
Monday-Thursday: 2:00 pm - 3:00 pm and 4:30 pm - 5:00 pm
Friday: 2:00 pm - 3:00 pm

At the checkout, enter the voucher number/name in the section that says "Coupon" and press apply. Your store voucher would be auto applied.

You can use your store voucher for as long as there is credit in the voucher.

Login to Nestlé Employee Shop Pakistan.
Go to Footer
Under "My Account" select the tab Order History
You would see a tab of return available against each order (return option is valid till 3 days of ordering the product)
Click Return > now select the item you want to return from the order
Submit return